It is kept in our customer data base so that you don’t have to re-enter that information the next time you place an order.  You can, at any time, modify this information or ask for it to be deleted, by sending us an e-mail, using the CONTACT section of the site.

No, on our internet site we are, for the moment, only able to offer secure credit card payment. You can leave your telephone number in the CONTACT section of the website and we shall then contact you to agree on an alternative payment method.

Orders are validated Monday to Friday at exactly 12:00 pm.  Thus any order placed before midday on a business day, will be processed in the afternoon, and, assuming there are no problems in validating the order, delivery will take place normally within 48 hours (72 hours for Corsica), from 9 am to 6 pm.

This period relates to business days: e.g., an order placed on Friday afternoon or during the weekend will only be validated on Monday at midday and dispatched in the afternoon, which is the starting point of the normal delivery period of 48 hours; therefore delivery would be expected as from Tuesday or Wednesday.

Please note that it is not possible to choose neither a specific delivery slot nor a differed delivery.

We have learned from experience to be careful when estimating the expected delivery times of carriers during the Christmas/New Year holiday period.  Plan to order well in advance, preferably before 10^th  December, so as to be sure of delivery in time for Christmas.

The "delivery by appointment" service, for which there is a charge, is no longer available.

However, your delivery can be made to your place of work.  You may have various addresses for delivery in your address book, business and private, so you can choose whichever is the most suitable for any delivery.

The products sold on this website are at present only for delivery in metropolitan France, Germany, UK Mainland and Belgium. We are unable for the moment to supply to other countries or to the French overseas departments and territories.

Our prices may vary depending on the country of delivery.  VAT rates and, particularly the duties payable on champagne, may constitute significant variable charges in each country.

We use GLS in metropolitan France and UPS in Belgium and in Germany, two international companies with many years of experience.  

Once the validation process of your order has been completed on our website and your payment has been accepted, you will see on the screen a summary of your order and a confirmation that your order has been accepted; it will show the details and the amount of the order.  At the same time, you will be sent an invoice by e-mail.

On the day of shipment of your order, our dispatching department will send you an e-mail confirming that your order has been dealt with.  This e-mail will contain a link which you can follow in order to track the progress of your order at all stages of the delivery process.  For more information concerning our tracking site, consult the tab “delivery tracking” in the menu “Delivery Methods”.

If you are out when the carrier attempts to deliver for the first time, the delivery man will leave a notice.  You should then telephone the carrier and agree when he should call again.  The second delivery is free of charge and may if you wish be sent to a different address from the first.  If you wish you may pick it up directly from the GLS or UPS agency where it is being held pending redelivery.

When entering your order you can also indicate to whom the consignment should be delivered if you are absent at the time of delivery (neighbour, concierge, local shop, etc.) and give your cell phone number.

The first thing to do is check on our tracking site.  The consignment may have been delivered but accepted by someone else or may be scheduled for delivery during the day.

Don’t hesitate to contact our After Sales Service using the form provided on the CONTACT page of our website or by sending an e-mail to admin@bm-vt.com.  We shall do whatever is necessary and give you an answer as soon as possible.

When the delivery man comes to your door to deliver your consignment, you will be asked to sign a delivery slip.  Your signature constitutes proof of delivery of the products in good condition.  If you feel that the delivery is not in a suitable condition, refuse to accept the whole consignment and make sure your comments are noted on the transport document, explaining the reasons for your refusal.

You should then contact our Customer Care Service within 48 hours using the form on the CONTACT US page of our website, stating your order number and the nature of your dissatisfaction. We shall then take all necessary steps in order to redispatch your consignment as soon as possible, with no extra charge to you.

Our logistics service is extremely careful when preparing your consignment as ordered.  Nonetheless, if you discover a mistake in your order, please contact our customer care service without delay, using the form on our CONTACT US page. We will do whatever is required to resolve the problem as quickly as possible.

N.B.  In France, if your order exceeds 2 cartons, the consignment will consist of several packages, which sometimes may be delivered separately.  We do everything we can to make a single delivery, but, nonetheless, partial deliveries remain a possibility.  Should your delivery be incomplete, first check on the delivery tracking site whether another delivery is planned.

On rare occasions, great wines may have an obvious defect (e.g. cork taint).  We are proud of the quality of our champagne and the relationship of confidence we enjoy with our customers.  If this should be the case all you have to do is to inform us of the problem via the CONTACT section of our website and we shall be glad to replace the bottle free of charge on the occasion of your next order.

The invoice will not be dispatched with the consignment; therefore you can indicate the name and address of the recipient of your choice.  Be careful to ensure that the intended recipient is informed of the delivery and will be available to receive it.  Our delivery tracking system will tell you when the consignment was delivered and who received it.

Yes, we do sell our products to companies.  Should the purchase method or the quantities available on this website be unsuitable for your company, please contact us.

You will receive an invoice by e-mail as soon as your order has been validated.  When entering your order, you may ask for the invoice to be sent to a different e-mail address from the one used for tracking your consignment.  If you wish to receive an invoice by post, you should ask for it explicitly by using the form on our CONTACT US page, indicating your invoice number.

You can always print additional copies of earlier invoices by going to the MY ACCOUNT page on our website.

Please give us your telephone details via the CONTACT US section and explain what you require.  We will contact you as soon as possible to find out how best we can meet your requirements.